EB Games - Pakenham

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4.4

( 9 reviews )

Sports Wear, Electronic shop

Closed 09:00 AM - 09:00 PM See Hours

Shop 7 Pakenham Market Place, 50-54 John St, Pakenham VIC 3810, Australia

+61 3594-176-04

Located in Pakenham, EB Games is a popular destination for gamers and entertainment enthusiasts. With a wide selection of video games, consoles, and accessories, EB Games offers a one-stop shop for all things gaming-related. Whether you're a casual player or a hardcore gamer, EB Games has something for everyone. The friendly and knowledgeable staff are always ready to assist customers in finding the perfect game or product. At EB Games, customers can trade in their old games for credit towards new purchases, making it easy to stay up to date with the latest releases. With a reputation for excellent customer service and a passion for all things gaming, EB Games - Pakenham is a go-to destination for gaming enthusiasts in the area.

Amenities and More

Kerbside pickup
Credit cards
NFC mobile payments
In-store shopping
In-store pick-up

Reviews

4.4/5

9 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Tom t

March 22, 2024

We bought the kids a PS5 for xmas. They happily took our almost $800, got an email they were out of stock. Went in the store to see if they could help. Was pretty much told too bad, go find a store with them in stock. While EB was sitting with our money to buy one, so if we found one elsewhere (not EB) couldn't get it anyway because we didn't have our money We had to write list of every EB in Vic and started googling. 9 stores in found one, but have to make a 300km round trip to get it.. thankfully at EB also (because there's no way of telling what they have anywhere) so didn't need refunda to be processed over days, further lessening our chances of getting one. Pretty poor form from EB IMO. The online buying structure is very broken and buyer should be very aware

Tim jackson

March 22, 2024

One of the more helpful EB stores went in because I was looking for a particular game which I couldn't find in any store close to me and it was a $12 game so if I wanted it shipped it was gonna be a $30 not really worth it in my eyes. So I asked the staff member there about it and he couldn't be more helpful sorted everything out for me and now I get to enjoy the game without spending $30. Have been for a few reason but will definitely be going back because of this experience.

Anthony fennell

March 22, 2024

Well organised and tidy store with friendly and helpful staff. Good stock levels on hardware. Great store!

Jon wong

March 22, 2024

Could have been a better experience...staff were too busy chatting with each other even though I hovered near them and looked their way a few times for assistance. Store was clean and layout was easy enough to navigate. I have had better experiences so 4/5 it is for now.

Collen bayne

March 22, 2024

Pretty stock standard EB, the staff are always friendly.

Fefe

March 22, 2024

Not impressed with their "policies" lack of care for customers or overall service. My daughter purchased a very expensive wireless gaming headset. It snapped as she turned her head and broke. All she wanted was a replacement set... to cut a long story short, she has to take the set back to pakenham then drive all the way over to Frankston to get another set after coming from Phillip Island. How DISGUSTING. Over $200 on the headset and they refuse to deliver it even after she offered to pay. I'll never deal with this useless store again and I'll be putting in a complaint to EB head office. Should have just purchased them on line.

Samantha stambultsyan

March 22, 2024

The people working in EB are the best.

Vinod s

March 22, 2024

Went to trade in a game that's worth $50. They would only give me $8 for it (this goes for all stores not just Pakenham). Choose not to trade. Good customer service though.